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MANNERS MEAN BUSINESS! |
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| A little gentility might be the thing that distinguishes you from the competition. Knowledge of etiquette should be part of everyone's repertoire of business skills. Having it produces a tremendous competitive advantage. -PublicVirtues.com |
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| "Knowledge of good manners can lead to success in life. Appropriate conduct can make or break business deals, or determine the outcome of a job interview." -Ron Patterson, president of John Robert Powers |
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| Companies can make more money by having employees that use proper etiquette while at work. In contrast, employees that do not use proper etiquette while at work can cost the company money. Also, in dealing with the companies' customers, proper etiquette should be used. Customers that are impressed by courteous and helpful employees will return because of the way they were treated and not necessarily because of the stores prices. The article also states that companies should enforce proper etiquette, not just embrace it. -(Gaillaird, 1999), Business Etiquette Can be Your Ticket to Success |
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| Employees should develop and maintain proper work etiquette to make interaction at work a smooth and enjoyable experience for everyone. Research indicates that there is a clear need for etiquette training in the workplace. -Southern New Hampshire University, Graduate School of Business Study: Incivility in the Workplace |
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| Peter Drucker, father of modern management, tells us one of the greatest lessons he ever learned: "Say ‘please’ and ‘thank you,’ manners matter. They make it possible for people to work with one another." |
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